As we say goodbye to 2023 and begin a new chapter, rater8 takes a moment to reflect on a year marked by incredible achievements, exciting milestones, and industry recognition. From innovative new platform features to the expansion of our award-winning team, our hive has not slowed down.
In this comprehensive year in review, we invite you to join us as we highlight the standout accomplishments and initiatives that defined 2023, and take a peek into what’s in store for 2024!
Contents:
By the Numbers
rater8 experienced monumental growth as a platform and company in 2023. Compared to 2022, our cutting-edge solution saw a dramatic increase in review requests sent. We even celebrated our first “100K day,” sending over 100,000 patient satisfaction surveys and review requests in 24 hours, putting us on track to reach millions of patients each year!
It was a record-breaking year with the cultivation of tens of thousands of 5-star reviews for medical practices nationwide. We also welcomed new team members to our busy hive, ensuring the continued support of our clients and their goals.
Here is a breakdown of rater8’s past year:
Top New Features
Advanced Reporting
Our latest advanced reporting suite includes enhanced net promoter score (NPS) reporting, a robust Reputation SEO scorecard, and real-time monitoring of survey volumes and star ratings for physicians and advanced practitioners. This new feature helps our clients feel empowered to make informed decisions with cutting-edge analytics.
Google Auto-Responses
rater8’s algorithm will automatically respond to Google ratings without comments to take one more thing off your plate and effortlessly enhance your Reputation SEO.
Listing Diagnostics
A convenient place to see tips for all your listing review page action items and best practices to achieve an even stronger online reputation.
Ratings Digest Email
Clients now receive a convenient summary of all new reviews delivered straight to their inbox at a cadence that best suits their preferences.
SOC 2 Certification
For the second year in a row, rater8 has successfully maintained its System and Organization Controls (SOC) 2 compliance. We once again demonstrated compliance with the Trust Services Criteria for security, availability, processing integrity, confidentiality, and privacy.
Awards and Recognition
G2
rater8 earned a total of 82 G2 awards in 2023, more than twice as many as we received in 2022! We’re proud to have earned Best Results, Best Support, Users Most Likely to Recommend, Easiest to Use, and more.
In addition to this year’s awards, rater8 closed 2023 with an excellent overall rating of 4.9 stars and 28 new reviews added, for a total of 81. Our solution was also deemed the easiest to use in G2’s patient engagement category!
Capterra
Announced in early 2023, Capterra’s annual awards highlighted 2022’s top technology companies.
For the third year in a row, rater8 was awarded Best Value and Best Ease of Use in Capterra’s reputation management category, besting 396 competitors!
Additionally, we garnered 41 new verified reviews for a total of 151, maintaining our impressive 5.0 star-rating. rater8 remains the highest-rated reputation management product on Capterra, with 98% of users recommending our services.
Net Promoter Score
While we appreciate industry recognition, nothing is more valuable than feedback from our clients and partners.
In 2023, we sent a net promoter score (NPS) survey to every contact in our database to evaluate the likelihood our clients would recommend rater8 to their colleagues. The results are in, and rater8 is proud to share our NPS is an incredible 89!
How does rater8 stack up against top consumer brands? Here’s a quick look:
- rater8 – 89
- Costco Wholesale – 79
- USAA – 75
- Amazon – 73
- Zoom – 72
- Southwest Airlines – 71
- Netflix – 67
- Apple – 61
- Google – 58
- Zappos – 57
athenahealth Accelerate Partner
This year, rater8 was accepted into athenahealth’s Accelerate Partner Program. Spanning a wide range of digital health categories, Accelerate Partners have distinguished themselves in their experience serving athenahealth customers across diverse specialties and practice sizes.
rater8’s acceptance into the Accelerate Partner Program signifies our commitment to delivering innovative solutions that positively impact the healthcare field. Further, our drive to offer excellent customer service experiences was showcased via positive client reviews granting us a 4.9 overall star-rating on the athenahealth Marketplace.
American Alliance of Orthopaedic Executives Peer Review
After earning AAOE’s Peer Reviewed designation in 2022, rater8 is pleased to share that we maintained our Peer Reviewed status through 2023.
The AAOE Peer Review process is a rigorous evaluation conducted by industry experts that recognizes product excellence and a high level of service. The designation is a respected and identifiable mark in the industry for AAOE’s thousands of members when they seek musculoskeletal business solutions. During the thorough screening process, rater8’s solution was assessed for effectiveness, quality, price, and more.
Great Place to Work™
For the second year in a row, rater8 has earned the prestigious Great Place to Work™ certification!
GPTW™ offers a comprehensive evaluation of workplace culture from the perspective that matters most: the employee. With a firm belief that our team is the driving force behind our success, rater8 boasts a high level of overall employee satisfaction, with over 95% expressing confidence in areas such as teamwork, promotions, and providing stellar customer service. This achievement is especially remarkable due to rater8’s exclusively remote nature, exhibiting our strong emphasis on maintaining employee engagement and fulfillment.
This renewed GPTW™ certification reflects rater8’s appreciation for our dedicated employees and our ongoing commitment to fostering a positive and rewarding work culture.
New PeopleOps Initiatives
At rater8, we strive to support our employees so they, in turn, can support our clients. In addition to rebranding from HR to PeopleOps in 2023, our mighty PeopleOps department set several new employee-focused initiatives into motion.
Bee the Change
This year, rater8ers had the opportunity to “bee” the change in their communities. Each employee was given eight hours of volunteer time off (VTO) during National Volunteer Month in April.
With employees across the country, our hive was able to volunteer with several fantastic organizations, including:
- Feeding Tampa Bay
- Florida Fish & Wildlife Conservation Commission
- Habitat for Humanity ReStore
- Kotor Kitties
- Meals on Wheels
- Start Lighthouse
- The City of West Palm Beach
- The Food Brigade
New Hire Buddy Program
Another development in the PeopleOps realm was the launch of the New Hire Buddy Program, an onboarding experience aimed at fostering a culture of collaboration, support, and growth within our hive.
This program pairs seasoned rater8ers with “new-bees,” creating a relationship focused on support and camaraderie during the first 30 days. The purpose is simple and effective: ensure each newcomer not only feels welcomed, but is also empowered to thrive in their new role!
3rd Annual IRL
rater8ers came together from all over the country for our biggest and best “in real life” event in the fall. Traveling a combined 36,660 miles to reach Woodloch Resort in Pennsylvania, the hive enjoyed two days of team-building and camaraderie during the third annual IRL.
Looking Forward to 2024!
We couldn’t say goodbye to 2023 without taking a moment to extend a special thank you to the heartbeat of our success — our clients. Entrusting rater8 with your online reputation management has been the driving force behind our success this past year.
Looking ahead to 2024, we anticipate another year of innovation and pushing the boundaries of what it means to be the leader in healthcare reputation management. Here’s to another year of exciting new features, strengthened partnerships, and delivering stellar experiences to our clients!
