As 2024 comes to a close, rater8 is looking back on a year that’s been nothing short of transformative. We introduced game-changing features, earned industry recognition, and expanded our reach through a strategic investment from Elsewhere Partners. Every step has been fueled by our relentless drive to challenge the status quo and create a lasting impact in healthcare.
Take a look at how rater8 made waves in 2024, pushing boundaries and taking our hive to new heights.
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By the Numbers
rater8 experienced monumental growth as a solution and company in 2024. Compared to 2023, our cutting-edge solution saw a dramatic increase in review requests sent.
It was a record-breaking year with the cultivation of tens of thousands of 5-star reviews for medical practices nationwide. We also welcomed new team members to our busy hive, ensuring the continued support of our clients and their goals.
Here is a breakdown of rater8’s past year:
Elsewhere Partners Investment
A highlight of 2024 was our partnership with Elsewhere Partners, whose strategic investment marked a pivotal moment for rater8. This partnership not only reinforces our commitment to growth, but also provides the resources and expertise to accelerate innovation and expand our impact in the healthcare industry.
“Patient feedback is finally getting the focus it deserves. We’ve designed every aspect of our solutions to help practices understand performance and take the right steps to effectively improve their reputation and raise the standard for patient satisfaction,” shared Evan Steele, founder and CEO of rater8. “To best serve both our current customers and meet the demand of the market, we needed an investment partner with a shared vision who would be able to guide our next phase of growth. Elsewhere Partners is providing the capital and the deep ecosystem of advisors needed to help us rapidly, and properly, scale to meet the needs of the healthcare industry.”
Top New Features
2024 was a year of exciting innovation for rater8. Take a look at some of our new standout features below:
Measuring Loyalty Through Net Promoter Scores
rater8 now gives practices the option to easily incorporate the NPS question (asking, on a scale of 0 to 10, how likely the patient is to recommend a practice to family and friends) into their existing survey and review request workflows, enhancing the granularity of patient feedback and streamlining promoter/detractor/passive categorization.
Robust Org Unit Benchmarking
Expanding its extensive benchmarking capabilities, which already delivers insights based on 20+ million data points collected from patients nationwide, rater8 introduced Org Unit Benchmarking. With a fully customizable hierarchy, rater8 offers configurability for larger organizations, making it easy for those groups with complex organizational structures to understand the performance of different units.
AI-Powered Review Responses and Summaries
AI-powered review responses and summaries became a standout, making it easier than ever for practices to engage with patients and act on their feedback, while still adding a touch of personalization.
Launch of Employee Satisfaction Surveys
Additionally, we launched our employee satisfaction surveys, equipping healthcare leaders with tools to address burnout, improve retention, and cultivate a stronger workplace culture.
Awards and Recognition
G2
This year, rater8 achieved major milestones that reflect our growing impact in the healthcare industry. We surpassed 100 reviews on G2, a key marker of client trust and satisfaction, and earned 39 awards in categories such as Best Results, Best Relationship, Users Most Likely to Recommend, and more.
Gartner
This year also brought rater8 a wave of recognition from Gartner, as we reached over 160 reviews on Capterra, solidifying our reputation as a reliable and valuable partner. Honors such as “Best Ease of Use” from Capterra, “Best Customer Support” and “Most Recommended” from Software Advice, and “Best Functionality and Features” from GetApp showcase our commitment to delivering intuitive, impactful solutions.
Net Promoter Score
While industry recognition is always appreciated, nothing matters more than hearing directly from our clients and partners. In 2024, we sent a net promoter score (NPS) survey to every contact in our database to see how likely our clients are to recommend rater8 to their colleagues. The results are in, and we’re thrilled to share that rater8’s NPS is an outstanding 92!
Curious how rater8 measures up against top SaaS brands? Let’s take a look:
- rater8 — 92
- Zoom — 72
- Square — 70
- Netflix — 67
- Paypal — 65
- Google — 58
- Slack — 55
- Dropbox — 54
- Youtube — 49
- Uber — 37
Great Place to Work™
For the third year in a row, rater8 has earned the prestigious Great Place to Work™ certification! This recognition is especially meaningful because it comes straight from the people who make rater8 what it is — our incredible team.
In 2024, 91% of our employees said rater8 is a great place to work. It shows that no matter where we log in from, we’ve created something special: a workplace where people feel supported, valued, and connected.
Practice Excellence Awards
At the beginning of 2024, we announced the winners of the 2023 rater8 Practice Excellence Awards, celebrating our clients’ incredible achievements. These awards recognized healthcare organizations and providers who have gone above and beyond to deliver exceptional patient care, improve satisfaction, and elevate operational excellence.
Partnerships and Associations
American Alliance of Orthopaedic Executives Peer Review
After earning this distinction in 2022, we’re proud to continue meeting the rigorous standards set by industry experts. For AAOE’s members seeking musculoskeletal solutions, our Peer Reviewed status stands as a trusted symbol of excellence in the field.
athenahealth Accelerate Partner
We have maintained our status in athenahealth’s prestigious Accelerate Partner Program. With a 4.9-star rating on the athenahealth Marketplace, rater8 continues to demonstrate its dedication to delivering exceptional customer service and impactful results.
Elation
In 2024, we were excited to join forces with Elation, expanding our reach with powerful integrations through the Partner Hub. This partnership has opened new doors for practices, offering enhanced efficiency and smoother workflows.
New Hampshire Hospital Association
rater8 is proud to be an Endorsed Business Partner of the New Hampshire Hospital Association (NHHA). This endorsement highlights our commitment to providing healthcare organizations with innovative, effective solutions for managing patient experience across healthcare facilities in New Hampshire.
Research & Marketing Strategies, Inc.
In 2024, we formed an exciting partnership with Research & Marketing Strategies, Inc. (RMS) to help make OAS CAHPS compliance as seamless as possible for our clients. With the 2025 requirements on the horizon, we knew it was essential to team up with a trusted partner that could offer both expertise and flexibility.
rater8 Careers, Culture, and Content
Expansion of Our Executive Team
At rater8, we believe that supporting our team is key to our success. This year, we expanded our executive team, welcoming new leaders whose expertise and vision are already making an impact.
4th Annual IRL
rater8ers came together from all over the country this fall for our biggest and best “in real life” event yet. The hive enjoyed two days of team building and some fun in the sun during the fourth annual IRL at the Sheraton Sand Key Resort in Clearwater, Florida.
Getting (More) Social
With 2024 marking a year of change and expanding our reach, the marketing team introduced two more social media channels to rater8’s digital presence. Our TikTok and Instagram channels give our remote-based company a chance to educate our followers while infusing some levity as they get to know our hive members.
Looking Ahead to 2025
As we look ahead to 2025, the future feels bright. With plans to refine and optimize our solution, attend key conferences across the U.S., and explore new ways to empower healthcare organizations, the year ahead promises to be just as momentous as 2024. Thank you to our clients, team, and partners for making it all possible.
