For nearly two decades, Google Search has been the gateway to the internet, guiding users to websites through organic search results, paid ads, and featured snippets.
But now, search is shifting, with AI Overviews changing the way information is consumed. As AI Overviews expand, healthcare organizations must rethink their online visibility strategies.
Read on to learn more about what AI Overviews are, how they work, and what the future of search could look like.
What Are AI Overviews?
AI Overviews are Google’s AI-generated summaries that appear at the top of search results, synthesizing information from multiple sources to provide a single, comprehensive answer — often eliminating the need for users to click on individual links.
Google’s goal is to make search more intuitive, faster, and context-aware by using AI to summarize information from a variety of sources. Instead of forcing users to navigate and scour multiple sources, AI Overviews deliver instant, curated answers.
How Do AI Overviews Work Exactly?
Google is rapidly expanding AI Overviews, particularly for healthcare-, local business-, and service-based searches, but how do they work exactly?
- Google scans trusted sources, structured data, business listings, and user-generated content (patient reviews!).
- The AI analyzes this information and generates a concise response to the user’s query.
- These results appear above organic and paid search results, pushing down traditional website links.
Keep in mind that AI Overviews are still in their infancy and are therefore considered experimental. While the Overviews won’t populate for every search just yet, Google is actively working toward expanding their reach.
At Google’s recent The Check Up event, the company announced plans to extend AI Overviews to “thousands more health topics.”
In other words, it’s not a matter of if your organization will be affected, but when.
The Risk of Misinformation in AI Overviews
AI Overviews are designed to deliver fast, digestible answers — but in healthcare, speed without accuracy is risky.
If the AI receives outdated or misleading information from different sources across the web, it can present prospective patients with inaccurate information, such as outdated clinic hours, incorrect phone numbers, or providers who no longer work at that facility.
Unlike traditional search, where users can browse multiple websites and sources themselves, these Overviews remove the lift by displaying a single, authoritative response, meaning there’s less room for users to “catch” discrepancies.
What Does this Mean for the Future of Search?
The rise of AI Overviews signals a change in how search engines will work in the future — in fact, the change is already here.
Here’s what we can expect:
- A move toward zero-click search.
- Traditional SEO keywords will lose effectiveness.
- Negative sentiment in reviews may impact AI-generated summaries, making reputation management more important than ever.
Bottom line: The future of search is AI-first, focusing on direct answers, verified data, and reputation-driven visibility from real people rather than traditional keyword rankings. The secret sauce to staying competitive and earning a spot in this coveted section of Google search results? A nimble strategy and online presence that’s credible, current, and backed with authentic patient sentiment.
Search is evolving. So are your patients.
AI Is Changing How Patients Find Providers
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