In this article, we explore insights from Joe Marino, practice administrator for Island Eye Surgery Specialists, a Staten Island-based ophthalmology practice with a long history of quality service. An intentional, detail-oriented leader, Mr. Marino shared his perspective on improving the overall patient experience, including staffing, patient feedback, and more.
Patients and staff alike often dread waiting rooms, but what if we told you it doesn’t have to be that way? We sat down with one of our clients who excels in this area. We talked through what has worked best (and what has flopped) for them in crafting the ideal patient experience in their waiting rooms.
Healthcare providers are no strangers to HIPAA, but what does that mean for online reviews? Read on to explore some of the ways you can respond to patients while complying with HIPAA privacy requirements.
Many medical practices are ignoring the ultimate content marketing tool: patient testimonials. Learn why “social proof” like testimonials, reviews, likes, shares, and retweets are key when it comes to enhancing your online presence and reputation.
The patient experience doesn’t begin when they walk into the exam room. It begins the moment they walk in the door, starting with the receptionist and the waiting room. Patients often dread the waiting room, but small enhancements can improve the patient experience and drastically reduce negative feedback.
What is healthcare reputation management, and how does it lead to increased practice profitability and patient volume? rater8 explains the importance of physician reputation management and why it should be a medical practice’s number one marketing focus and priority.
Outshine your competition with a perfect online reputation powered by rater8. Effortlessly cultivate 5-star reviews, capture patient feedback, and enhance patient satisfaction.
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