It happens to the best of the best: For 99 satisfied patients, there’s inevitably 1 frustrated patient despite your practice’s best efforts.
rater8’s Founder and CEO, Evan Steele, joins Surgimate’s CGO, Al Norweb, in part one of this special two-part episode of SurgiSnacks, the podcast that delivers bite-sized insights into the world of surgical coordination. Each episode features tips and best practices for streamlining your surgical practice, enhancing your profitability, and improving the patient experience.
In part one of “When Patient Reviews Sting,” Evan and Al discuss how patients wield the power of online reviews, and how your practice can harness the voices of your happy patients.
Topics covered in part one include:
- How practices can avoid negative reviews
- The most common causes of patient dissatisfaction
- The importance of communication
Grab a snack, sit back, and watch part one below! Craving part two? Check it out on the rater8 blog!
Speakers:
Evan Steele — Founder & CEO, rater8
Evan’s career in healthcare technology spans 25 years. He was a medical practice administrator for nine years before founding SRS Health, an electronic health records company focused on specialty physician practices. His focus on software ergonomics and his passion for customer service enabled high volume specialty physicians and practices to operate at peak efficiency. Evan brings that same dedication to rater8, the leader in healthcare reputation management.
Al Norweb — Chief Growth Officer, Surgimate
Al is focused on everything and anything that brings the power of Surgimate to more surgical practices. Prior to his current role, Al worked in a variety of industries, mostly recently serving as the general manager of orthopedics for a leading EHR and practice management software company. Based in Miami, FL, Al holds an MBA from Harvard Business School, an MPA from Harvard Kennedy School, and a BS in Economics from Duke University.
