Patient satisfaction surveys
Transform Patient Feedback Into Operational Excellence
Gather real-time patient feedback with automated satisfaction surveys. Use benchmarking, advanced analytics, and AI summaries to get granular and improve specific areas of the patient experience.
Instant feedback, lasting results
Get Real-Time Feedback with Automated Patient Satisfaction Surveys
Choose from 160+ benchmarkable survey questions, delivered to patients in quick and easy 5-question micro-surveys, yielding a higher response rate and allowing for greater flexibility.
Direct integration with practice systems means patients receive a survey immediately after checkout, allowing for real-time data and service recovery.
Patients can provide feedback on specific employees by name and profile picture, ensuring the right feedback goes to the right people.
Short & Anonymous
Internal, 5-question micro-surveys make feedback short and simple. Because our surveys are anonymous, patients feel comfortable providing honest feedback.
160+ Healthcare-Focused Questions
Choose from 160+ questions that focus on all aspects of your practice and operations: from the doctors, front desk staff, and clinical staff, to the check-in process, office cleanliness, and more.
Question Randomization
We automatically randomize and rotate survey questions, keeping surveys short and ensuring you capture a wide range of data.
30% Response Rate
Our micro-surveys are fun and easy to fill out, leading to high response rates and patient engagement.
Net Promoter Score
Track progress on your internal improvement initiatives with an industry-agnostic, overall benchmark.
Real-Time Integrations
Our 100+ EMR and practice management system integrations mean that surveys are sent to patients in real time, immediately after checkout.
Advanced Targeting & Granularity
Target specific patients based on their appointment type. Capture granular data at the individual provider, staff, or location level, allowing you to drill down for insights.
Personalized Surveys
Our surveys feature headshots of providers and front desk staff to add a personal touch and increase response rates.
Redundant Survey Protection
To avoid overwhelming repeat patients with surveys, we offer configurable survey redundancy protection. The default is 45 days, meaning patients won't receive more than one survey during this time period.
Data is King
Identify Wins and Areas for Improvement
Improve practice operations, identify star performers and their key competencies, and address employees in need of additional training.
See all your feedback in one centralized dashboard that aggregates internal patient satisfaction comments and pulls in external reviews from rater8, Google, Vitals, Healthgrades, and WebMD.
Monitor survey volume, net promoter scores, and star ratings of your physicians and advanced practitioners side-by-side for easy analysis.
Quickly filter comments to group by practice area or feedback type and use AI to generate sentiment-based summaries and improvement tips.
Benchmarking
Easily identify challenges or problem areas within your practice by seeing how your scores compare to peers' by geographic location, specialty, or the nationwide rater8 database.
Sentiment Analysis
See past the star rating to understand the sentiment behind each patient comment.
Advanced Filtering
Get the insights you need with advanced filters that allow you to drill down by employee, location, appointment type, org unit, job title, and more.
Patient Feedback Summary
Keep staff in the loop with comprehensive reports showing survey and review data for each employee and location, including score breakdowns, benchmarking, ratings distribution, and sentiment analysis.
Org Units
Customize your filters by grouping employees and locations into org units based on your organization's needs.
Response Rate Tracking
Track surveys sent, open rates, response rates, delivery methods, trends, and more.
Data Visualizations
Automatically generate visualizations of your data, and download them as a slide deck to present to your team.
Service Recovery Workflows
Flag comments for review so your staff know what needs to be addressed first.
AI Summaries
Get sentiment-based summaries that identify key themes and offer tips for improvement.
Practice improvement
Take Action and Address Patient Experience Head On
Never miss an opportunity to recover service before an issue escalates.
Easily share actionable, AI-generated insights with your team to drive improvement initiatives within your organization.
Celebrate your wins and highlight opportunities to elevate the patient experience.
Low Rating Alerts
Address issues in real time with low rating alerts. Unhappy patients will receive a prompt asking whether they’d like to share their identity with the practice. If the patient opts in, an email alert is automatically sent to the designated recipient.
Employee Diagnostics
Easily add or remove employees from rater8. Get notified when an employee who works for your organization hasn't yet been added to rater8, making it easy to optimize your account.
Strategy Consultations
Get expert advice on how to optimize rater8 within your organization at quarterly strategy consults with your dedicated client success manager.
Boost Employee Morale
Share positive feedback with doctors and patient-facing employees to boost morale and offer incentives for excellent performance.
Promote Accountability
Export comments and reports to share with team members and recover service quickly.
No Risk, All Reward:
Begin Your 30-Day Free Trial!
