rater8

Generating buzz in healthcare since 2015

Learn a Little About
rater8

At rater8, we are committed to restoring trust in healthcare by helping providers elevate the overall patient experience and cultivate a healthcare environment built on trust, clarity, and continuous improvement.

Our goal is to improve communication and transparency between providers, clinical staff, and patients with engaging and user-friendly surveys for patients and employees, online review generation and monitoring, and robust analytics and reporting.

A Message From Our CEO

We Know Healthcare

My career in healthcare technology spans over 25 years. I was the founder and CEO of SRS Health, an electronic health records company focused on specialty physician practices. There, I developed a keen passion for providing top-notch customer service as we were awarded “Best in KLAS” for outstanding customer satisfaction among EHR companies. I strive to bring that same dedication and commitment to customer service to rater8.

At rater8, we believe that “measurement is the first step that leads to control and eventually to improvement” (James Harrington, IBM). Data is in our company DNA and every aspect of rater8 has been designed to help you understand your practice’s performance and take steps toward improving your reputation. By virtue of using rater8, each client raises the standard for patient satisfaction — and I’m proud to be part of the process!

– Evan Steele, Founder & Chief Executive Officer

Meet the rater8 Team

Leadership

Our team is committed to providing a first-class client experience with a state-of-the-art product. Interested in joining?

Evan Steele; rater8 CEO

Evan Steele

Founder & Chief Executive Officer

Evan Steele

Founder & Chief Executive Officer

Thomas Johnston, Chief Financial Officer

Thomas Johnston

Chief Financial Officer

Thomas Johnston

Chief Financial Officer

Judd Weeks headshot

Judd Weeks

Chief Technology Officer

Judd Weeks

Chief Technology Officer

Leadership team; Shari Steele, Chief PeopleOps Officer

Shari Steele

Chief PeopleOps Officer

Shari Steele

Chief PeopleOps Officer

Kelly Francis, Vice President, PeopleOps

Kelly Francis

Vice President, PeopleOps

Kelly Francis

Vice President, PeopleOps

Joy Tu Headshot

Joy Tu

Vice President, Strategic Partnerships

Joy Tu

Vice President, Strategic Partnerships

Kristen Ortwerth, VP of Marketing

Kristen Ortwerth

Vice President, Marketing

Kristen Ortwerth

Vice President, Marketing

Austin Colvard, Vice President of Professional Services

Austin Colvard

Vice President, Professional Services

Austin Colvard

Vice President, Professional Services

Parker Steele, Director, Client Success Management

Parker Steele

Director, Client Success Management

Parker Steele

Director, Client Success Management

Ryan Mercado

Director, Client Support

Ryan Mercado

Director, Client Support

Ryan Conley Headshot

Ryan Conley

Vice President, Sales

Ryan Conley

Vice President, Sales

Jeremy Bowler

Jeremy Bowler

Director, Business Development

Jeremy Bowler

Director, Business Development

Rowdie McDonald Headshot

Rowdie McDonald

Director, Product Management & Data Analytics

Rowdie McDonald

Director, Product Management & Data Analytics

 
 
At rater8, we understand that building trust with patients is at the center of the patient-provider relationship and engagement. When seeking providers, patients increasingly reference online reviews, ratings, and sentiments during their decision-making process. By growing our partnership programs, we will extend rater8 to organizations focused on proactively addressing the competitive healthcare landscape through the prioritization of online reputation.
As head of Professional Services, I oversee our industry-leading account management, activation, support, and Google consulting teams. My focus is on empowering our team, continuously improving our operations, and promoting best practices to maximize productivity and deliver exceptional service to our clients.